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We help you to choose a product
  1. Satisfied or refunded

  2. Product returns

    If you are not satisfied with any of the products you have purchased, you can return it within 7 working days after we have received your order. We suggest that you contact our Customer Services Department to notify them beforehand. Under no circumstances should the product have been used in any way. It must be returned in as-new condition and, if possible, in its original packaging.

    Advice: You are responsible for the costs and risks of dispatch. It is your responsibility to retain evidence that the product has indeed been returned. We recommend that products should be returned by registered tracked delivery or by Colissimo [French registered parcel delivery service].

    Sample

    Due to the fact that our packaging are intended for the transportation of heat sensitive medical or food products, the hygiene requirements are very strict.

    For these reasons, coldshop.com may offer you samples which will be invoiced to you initially and then refunded if the product is returned under the following conditions:

    • within 7 working days
    • in its original packaging
    • it has not been used to transport a product
    • the protective film covering the gel packs is intact

    The sample should therefore serve as a simple visual check.

    Of course, our customer advisers are on hand for any questions of a technical or commercial nature in order to guide you in your choice.

    Contact us

  3. Accessible innovation

  4. Accessible innovation

    Every day, for more than 30 years, the business partners of laboutiquedufroid.com have made every effort to assist their customers and to respond to increasingly complex and demanding requirements. In order to respond to these needs, dozens of engineers are researching and developing technologies which are ever-more advanced. However, their most demanding challenge is ensure that this technology is easy to use and within reach of everyone.

    All our product ranges embody the best of technology for the broadest possible customer base.

    Focussed consideration

    Today, if Sofrigam is applying such expertise to temperature controlled packaging it is because, year after year, the company has had the foresight to listen to its customers. The 'tailor-made' design is a perfect example of the very special link we have forged with laboratories and manufacturers. Because an ideally-suitable response must be found for every problem, the engineers are working with an exhaustive list of requirements: the volume of the transported products, temperature profile, logistical conditions, etc.

    In responding to a demanding specification, Sofrigam guarantees:

    • solutions which accurately reflect the required performance characteristics,
    • the most competitive packaging and transport costs,
    • the minimum use of material at the design stage, in compliance with current European regulations.

    Our design bureau analyses your logistical circuit in order to develop a tailor-made packaging, adapted to satisfy your specific transport requirements. Using tailor-made packaging, you can increase the volume of goods you dispatch by between 10% and 50%.

    Contact us for a tailor-made design.

  5. Product customisation

  6. Whether it is for aesthetic, safety or marketing promotion reasons, for compliance with regulations or graphics standards… on request you can have designs printed on your shoulder bags or even choose a specific colour.

    Depending on the requests, a minimum order may be required. Don't wait any longer, ask us now for an estimate for your customised product.

  7. Test your solutions

  8. All the temperature controlled packaging solutions listed on this website have been tested by one of the largest metrology laboratories in Europe.

    The method used consists of reproducing the actual conditions under which the packaging are dispatched (hourly variations in temperature and humidity) and checking, with the aid of sensors placed inside the box, that the product remains at the correct temperature while in transit, in compliance with current regulations.

    To achieve this, our business partners enlist the aid of ATER METROLOGY, an independent metrology laboratory which is at the forefront of technology with 11 thermostatic chambers capable of reproducing fluctuations in temperature at an amplitude of -25 °C to + 50 °C, based on a predefined time period. The metrology laboratory is certified to ISO 9001:2008 and ISTA.

    If you have any questions about how these tests are conducted and if you would like to test your existing solutions, you can contact the ATER METROLOGIE laboratory at boutiquedufroid@nullatermetrologie.com

  9. We’re here to help

  10. As always, coldshop.com and its business partners are always here to help their customers. With expertise in solving problems associated with the cold chain, involved in the compilation of national and international regulations, working with customers in the field for over 20 years, our team members are qualified to answer all your questions.

    Do not hesitate to contact us in order to bring your plans to fruition.