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We help you to choose a product
  1. Help with your first order

  2. Which packaging for my product?

    If you are rather confused, don't panic.

    In order to ensure that your product stays safe, you need to ask the following 3 questions:

    • What is the size of the product to be transported?
    • At which temperature should I store my product?
    • How long is my journey?

    Using these 3 factors, you should be able to find the most suitable product by:

    • entering the information into the search engine, or
    • scrolling through the items in each product range, or
    • scrolling through the requirements profiles, or
    • by contacting us directly.

  3. Download the catalogue

  4. Advice guides

  5. You are playing a key role in the distribution of heat sensitive medicinal products: don't wait a moment longer! Depending on your line of business, select the mini guide below, which will give you the key indicators for optimising your cold chain.

    Would you like to order paper copies? Contact us

  6. Instruction leaflets

  7. All the instruction leaflets for the products are available either on the product data sheet or here:

  8. Delivery methods

  9. All cool boxes and accessories will be delivered to you in a cardboard carton – your receipt will be on top of the carton in a documents pouch.

    The cost of deliveries to most destinations in the UK mainland are included in the price. For deliveries to: the isles, the highlands & outlying areas there are additional charges which we will be happy to quote you before ordering. For non covered zones, delivery mode will be "Price to be quoted" during checkout. Complete your checkout as usual and you'll receive your quote manually modified by email  

    Most orders will be delivered to you within 2 and 5 days maximum.

    Our customer services will contact you either by phone or e-mail to confirm that your order has been received and when you should expect delivery. Delivery time is down to when the order is confirmed, usually day+1.

    For urgent orders a pre 9.30 am or pre-noon delivery is available at an extra charge. Saturday deliveries are also available for an additional charge.

    For some destinations such as Ireland, the Scottish Islands and the Isles of Scilly a 4 day delivery is the quickest available.


    We strive to offer excellent customer service and accept that at times customer’s tape measures let them down! So if your box needs to be changed – first up just let us know. Then put it back into the cardboard carton and our customer services will arrange to collect it at a convenient time and return it to us. All we ask is that you pay the cost of the return postage. Then we can re-send a more suitable size /colour and either charge the difference if there is more to pay or if less then make a refund back to you.

  10. Secure payment

  11. The Coldshop website uses Paypal for online payment. At no time do the bank details pass through the system at Therefore, they are not stored by the ordering system.

    Some Internet users still do not trust online payment systems. In order to avoid any unwelcome surprises, it is advisable to deal with sites which display the recognised and reputable symbol that indicates an impeccable service.

    The website is also rendered secure by SSL (Secure Socket Layer) encryption, in order to protect your order information, your personal details and your login ID.