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We help you to choose a product

Using our products

Can I take a Sofribag with me when I travel by air?

All our shoulder bags are accepted on flights, even if they contain eutectic plates. Simply place the eutectic plates in a plastic bag or wrap them in film.

Depending on their size, they can also travel with you in the passenger cabin. If you are carrying medicinal products, you should take your prescription with you.

How should I prepare the gel packs?

Click on the link to refrigerated transport

Can I reuse the product?

Most of our products can be reused, subject to certain conditions. For full details, please refer to the product data sheet.

Is an instruction leaflet supplied with the product?

As a matter of routine, our products are supplied with an instruction leaflet in the case of products with eutectic plates. If you have mislaid it, do not hesitate to download a copy from our website (link).

Are the test curves from the laboratory available?

You can view the temperature curves. Simply contact us (link).

I would like to import and export various types of cheese and I am looking for a solid packaging. Which type of cardboard (thickness) is used for the Sofribox and is it impact-resistant? In the event of impact damage, can I replace it and keep the eutectic plates?

The thickness of the cardboard is between 0.4 and 0.6 cm, it is a honeycomb structure and the colour is white. In the event of impact damage, the packaging should not be reused. Indeed, the insulation may be damaged and the performance characteristics of the packaging can no longer be guaranteed.

On the other hand, if the cardboard has simply become soiled, you can then replace the cardboard and reuse the internal insulated box.

Can I add dry ice for journeys over longer distances?

We can offer solutions designed to accommodate dry ice. We do not recommend the use of dry ice in some of our products. Please refer to the product data sheet.

What is the service life of the eutectic plates? Do they have an expiry date?

The effective service life of the eutectic plates is approximately 3 years. A certificate can be supplied on request.

Tracking orders

Once your order has been confirmed, you can track the order at any time.

Step 1: A confirmation e-mail will notify you that your order has been accepted.

Step 2: When your order is accepted by our logistics business partners, the invoice for your product will be sent by e-mail and a copy will be included in your parcel for your attention or to be dealt with by your accounts department.

In addition, we will send you by e-mail a parcel tracking number which relates to the delivery method you chose beforehand, assuming the delivery method allows this form of tracking. This code will enable you to track your parcel as soon as it is dispatched to the specified delivery address.

Moreover, if you log in to your online account, you will be able to view the entire log of your orders, reissue your invoices, repeat your orders, create new addresses, confirm your quotations and download documents.

If you have any other questions, please do not hesitate to contact us.